Welcome to the STOFFA FAQ and Support page. Here, we’ve compiled answers to some of the most frequently asked questions to help you with any issues or concerns. If you don't find what you're looking for, feel free to contact us directly.
Frequently Asked Questions
1. How can I place an order?
Simply browse your preferred product, select your size, and place the order through our website. You can also contact us directly via WhatsApp for quick assistance.
2. Do you offer delivery outside Dhaka?
Yes, we deliver all over Bangladesh.
3. How long does delivery take?
Inside Dhaka: 1–3 working days
Outside Dhaka: 3–5 working days
4. What are the available payment methods?
We offer Cash on Delivery as well as online payment options.
5. Can I exchange a product?
Yes, we offer exchange for size or any valid issue. The request must be made within a limited time after delivery.
6. What if I receive a damaged or wrong product?
Please contact our support team immediately with images. We will arrange a quick resolution.
7. Are your products true to size?
Yes, our products follow standard sizing. We recommend checking the size chart before placing your order.
Need Help?
Our support team is always ready to assist you.
For quick support, reach us on:
WhatsApp: +8801792199891
Email: [email protected]
Response Time: Within 24 hours